How long are shipping times?
We are usually able to ship anywhere in the world in 7-20 days.
Do you offer product tracking?
Most of the time we offer product tracking, however in some cases it may be unavailable, if that's the case, contact us at firstname.lastname@example.org and we will keep you up to date on your order as best as we can!
Please Note: It may take up to 7 days before a tracking code becomes active!
When will my order ship?
Please allow 10-14 business days for shipping and handling. Additional time will be needed for international shipping and varies by location. All of our orders will have a tracking number to keep you updated on the status of your order. We respond to all emails and support inquiries in less than 24 hours. Please contact us if you need assistance
I submitted the wrong address!
Mistakes happen! Send us an email as soon as you can at email@example.com and we'll be happy to assist you ASAP! Please note, we usually ship our orders within 24 hours so it's possible that your order was already shipped, but we will do our best to help you out regardless!
Do you ship worldwide?
For World Wide shipping, we have various warehouses around the World. Unexpected custom and import taxes may apply and is the responsibility of the buyer.
Returns & Refunds
What is you Return & Refund policy?
You can find our Return & Refund Policy here!
If you have any questions or concerns don't hesitate to contact us at firstname.lastname@example.org
My order arrived broken or damaged!
Whoops, we are sorry about that! Unfortunately shipping can get a little rough sometimes, but we'll fix it if you give us the chance! Send us an email at email@example.com, tell us what you ordered and your order number and we'll be happy to help you out!
Why am I missing items?
Depending on stock and warehouse location, we may need to ship your items separately, so sometimes products will arrive at separate times in separate packages, generally we'll give you the tracking numbers so you'll know!
My order never arrived!
If its been more that 3 weeks, please send us at email at firstname.lastname@example.org, tell us what you ordered and your order numbers, and we'll help you out!